At Wilton Carpets, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
The Wilton Carpet Factory Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. This policy version is effective 1st April 2018.
Any questions regarding this Policy and our privacy practices should be sent by email to: firstname.lastname@example.org or by writing to: The Wilton Carpet Factory Limited, Minster Street, Wilton, Salisbury, Wiltshire SP2 0AY, alternatively you can telephone (+44) 01722 746000
WHO ARE WE?
We are The Wilton Carpet Factory Limited (also known as Wilton Carpets and Wilton Carpets Commercial), a UK-based carpet manufacturer.
The Wilton Carpet Factory Limited, Minster Street, Wilton, Salisbury, Wiltshire SP2 0AY, Telephone (+44) 01722 746000, will be what’s known as the ‘Data Controller’ of the personal data you provide to us. For the purposes of GDPR The Wilton Carpet Factory Limited is also what is known as the ‘Data Processor’.
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, for example, when you contact us about products and services, to use our Design Hub, download pdfs or if you register to receive one of our newsletters.
WHAT INFORMATION WE COLLECT FROM YOU?
We only collect basic personal data about you. We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- IP address, and information regarding which pages are accessed and when.
- Details of any transactions you carry out through the Sites
- Details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access
- Project Information
- Other information relevant to customer surveys and/or offers
- If you contact us we may keep a record of that correspondence
HOW IS YOUR INFORMATION USED?
We may use your information to:
- improve our products and services.
- process orders that you have submitted;
- carry out our obligations arising from any contracts entered into by you and us;
- deal with entries into a competition;
- send you communications which you have requested and that may be of interest. These may include information about promotions and special offers or new product launches and related carpet and flooring ranges and collections or the related services.
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- process a job application.
- to customise the website according to your interests.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Only designated employees of The Wilton Carpet Factory Limited will have access to your data.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01722 746012.
HOW CAN YOU ACCESS AND UPDATE YOUR INFORMATION?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at : firstname.lastname@example.org, or write to us at: The Wilton Carpet Factory Limited, Minster Street, Wilton, Salisbury, Wiltshire SP2 0AY, alternatively you can telephone (+44) 01722 746000
You have the right to ask for a copy of the information Wilton Carpets holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you. A formal request should be made in writing to: Email: email@example.com or write to us at: The Wilton Carpet Factory Limited, Minster Street, Wilton, Salisbury, Wiltshire SP2 0AY.
If we do hold information on you, we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy.
SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
REVIEW OF THIE POLICY
We keep this Policy under regular review. This Policy was last updated on 1st April 2018.